WeKall

WeKall is a Colombian enterprise software company specializing in cloud-based communication solutions. Founded in 2018 by brothers Felipe and Julián Sánchez, along with Fabián Saavedra, the Cali-based startup aims to simplify and unify business communications. The company provides a comprehensive suite of products designed to replace complex, multi-provider setups, targeting teams in sales, customer service, collections, and administration.

The core of WeKall's offering is its Revenue Experience Automation (RxA) platform, which integrates voice, messaging, and AI to enhance customer interactions and operational efficiency. This ecosystem includes several key products: 'Business Phone' for cloud-based telephony with virtual numbers, 'Engage 360' for managing high-volume call centers, 'Messenger Hub' for centralized WhatsApp communication, and 'Vicky IA', an AI-powered voice assistant for automating routine tasks. A newer addition, 'Notes AI', automatically records, transcribes, and analyzes calls and meetings, providing sentiment analysis and keyword identification. This technology helps clients improve customer satisfaction and gain actionable insights from conversations.

WeKall's business model is subscription-based, offering tiered plans such as Starter, Pro, and Enterprise, making it accessible to a range of businesses from small startups to large corporations. The platform generates revenue by providing an all-in-one solution that integrates with over 1,000 external tools, including major CRMs like HubSpot, Salesforce, and Zendesk. This integration enables clients to manage communications directly within their existing workflows, monitor key performance indicators in real-time, and automate processes like sales follow-ups and payment reminders. The company has achieved significant milestones, including acquiring Vozy's cloud communication unit in 2022 and the Mexican startup Sirenna AI in March 2024 to bolster its data analysis capabilities and expand its presence in Mexico. WeKall has secured funding from various venture capital firms, including Carao Ventures, Imagine Ventures, and LLYC Venturing, to support its growth and international expansion.

Keywords: cloud communications, contact center software, VoIP, business telephony, artificial intelligence, voice analytics, CCaaS, conversation intelligence, customer experience, call transcription, sales automation, CRM integration, cloud PBX, omnichannel communication, Latin America tech, sentiment analysis, virtual assistants, automated workflows, call management, business messaging