Unbabel

Unbabel was founded in 2013 in Lisbon, Portugal, by Vasco Pedro, João Graça, Sofia Pessanha, Bruno Silva, and Hugo Silva. The founders, particularly Vasco Pedro and João Graça who both hold PhDs in Natural Language Processing, aimed to create a more effective solution for business translations.

The company developed a language operations platform that combines neural machine translation with a network of human translators. This "human-in-the-loop" approach is designed to provide more accurate and nuanced translations than what can be achieved with machine translation alone, at a greater speed and lower cost than traditional translation services.

Unbabel's business model is centered on providing translation services to businesses that need to communicate with customers in multiple languages. The company targets businesses of all sizes, from startups to large enterprises, that are looking to expand their global presence. The platform integrates with various customer relationship management (CRM) and customer support platforms, allowing for seamless translation of customer emails, chat messages, and other communications.

Unbabel offers a subscription-based service, with pricing based on the volume of translations and the level of service required. The company's services are used by businesses in a variety of industries, including e-commerce, travel, and gaming.

Keywords: language operations, machine translation, human-in-the-loop, multilingual customer support, content localization, translation services, natural language processing, AI-powered translation, global business communication, language technology