Leyan Technologies

Leyan Technologies, legally registered as Shanghai Leyan Information Technology Co., Ltd., is an AI-driven software-as-a-service (SaaS) provider focused on the e-commerce sector in China. The company was founded in April 2016 by CEO Shen Libin. The founding team includes individuals with experience at prominent tech firms such as IBM Watson, Microsoft (working on Cortana), and Ant Financial.

The firm's business model is centered on providing a suite of intelligent software solutions to e-commerce merchants on platforms like Taobao, Pinduoduo, and Douyin. Revenue is generated through subscriptions to its various AI-powered tools. The company's core offering is an AI chatbot system that utilizes natural language processing (NLP) and deep learning to automate customer service. This system is designed to handle a large volume of customer inquiries, provide personalized responses, and operate 24/7, thereby reducing labor costs and improving service efficiency for its clients. Leyan's product portfolio has expanded to address the entire customer lifecycle, including "Lexionke," a customer intelligent marketing system; "Feisuo RPA," an automated work order tool; intelligent outbound calling capabilities; and "Yanshen," an intelligent quality inspection system that analyzes customer interactions to provide business insights.

Leyan Technologies has demonstrated significant growth, securing multiple funding rounds and attracting high-profile investors. In March 2021, the company received a strategic investment from Alibaba, followed by a Series D funding round in April 2021 co-led by CICC Capital and the Shanghai Artificial Intelligence Industrial Investment Fund. This series of investments propelled the company to unicorn status. The firm reports serving over 60,000 e-commerce enterprises. In May 2023, Leyan announced the launch of its own proprietary large language model, aiming to accelerate the implementation of generative AI products for its industry clients.

Keywords: e-commerce SaaS, AI customer service, chatbot provider, natural language processing, intelligent marketing, digital solutions, customer relationship management, Shanghai, Shen Libin, Alibaba investment, CICC Capital, e-commerce automation, quality inspection software, customer lifecycle management, Pinduoduo tools, Taobao tools, Douyin e-commerce, large language model, cognitive intelligence, business process automation