Khoros is a company that specializes in providing software solutions designed to enhance customer experiences through digital care, social media marketing, and brand communities. The company operates in the customer experience (CX) software market, which focuses on helping businesses manage and improve their interactions with customers across various digital channels.

Khoros serves a diverse range of clients, including large enterprises and organizations that prioritize customer engagement and satisfaction. These clients span multiple industries, such as retail, telecommunications, financial services, and more. The company's software solutions are tailored to meet the needs of businesses looking to scale their digital customer care, streamline social media operations, and foster vibrant online communities.

The business model of Khoros revolves around providing enterprise-level software and services. They offer a suite of tools that help businesses organize customer interaction data, automate customer service through conversational AI, and create self-service communities. By integrating with popular communication channels like SMS, Messenger, and WhatsApp, Khoros ensures that businesses can connect with their customers wherever they are.

Khoros generates revenue primarily through subscription fees for its software solutions. Clients pay for access to the platform and its various features, which include digital care automation, social media marketing tools, and community management capabilities. Additionally, Khoros offers professional and strategic services to help businesses implement and optimize their use of the software, further contributing to their revenue stream.

In summary, Khoros is a leader in the CX software market, providing tools that help businesses improve customer interactions, automate service processes, and build engaged online communities. Their solutions are designed to enhance customer satisfaction, increase engagement, and drive business growth.

Keywords: Digital Care, Social Media Marketing, Brand Communities, Customer Experience, Automation, Conversational AI, Self-Service, Enterprise Software, Customer Engagement, Revenue Growth.