Shipped.ai is a cutting-edge startup that specializes in providing AI-driven customer support solutions tailored to individual brand voices, personas, and guidelines. The company operates in the customer experience (CX) market, focusing on enhancing post-purchase interactions to build brand loyalty and reduce support costs. Shipped.ai serves a diverse range of clients, including e-commerce businesses, retailers, and any company that requires robust customer service capabilities.

The core offering of Shipped.ai is its AI CX agent, which operates 24/7 to resolve customer issues in real-time across multiple channels and in over 50 languages. This AI agent is designed to handle a variety of customer service tasks, from order changes and delivery assistance to returns and exchanges. By automating these interactions, Shipped.ai ensures that customers receive instant resolutions and updates, thereby reducing the burden on human support teams and cutting down support costs by up to 74%.

Shipped.ai's business model is based on a subscription service, where clients pay for access to its AI-powered customer support suite. The company also offers a free trial to attract potential clients. Revenue is generated through these subscriptions, as well as through upselling additional features like global tracking, climate protection, and touchless trust assurances at checkout.

The startup's mission is to transform potentially negative customer experiences into positive ones, thereby driving customer loyalty and repeat sales. With a 99% accurate AI resolution rate and the ability to resolve 80% of support tickets, Shipped.ai positions itself as a leader in the AI customer support space.

In summary, Shipped.ai leverages advanced AI technology to provide seamless, efficient, and personalized customer support, helping businesses enhance their customer experience, reduce costs, and build lasting customer relationships.

Keywords: AI-driven, customer support, brand loyalty, real-time resolution, multi-channel, e-commerce, automation, global tracking, climate protection, subscription service.