Epos Now

Epos Now provides cloud-based point-of-sale (POS) systems and embedded finance solutions tailored for small and medium-sized businesses (SMBs) primarily in the retail and hospitality sectors. The company was founded in 2011 in Norwich, UK, by Jacyn Heavens, who currently serves as the CEO. The inspiration for the company came from Heavens' own frustrating experience as a bar owner searching for an affordable and user-friendly till system. This first-hand knowledge of the challenges faced by small business owners shaped the company's mission to provide technology that enables independent businesses to compete with larger enterprises.

The company's core offering is a combination of hardware and software that streamlines business operations. Its cloud-based software allows business owners to manage sales, track inventory, handle customer relationships, and manage employees from any device in real-time. The system is designed for ease of use, with the company stating that staff can be trained in as little as 15 minutes. Key features include real-time reporting and analytics, inventory management with low-stock alerts, customer and employee management, and multi-store management capabilities. A significant aspect of Epos Now's platform is its flexibility; it allows for integration with over 100 third-party applications, including accounting software like Xero and QuickBooks, ecommerce platforms, and delivery services.

Epos Now's business model has shifted from upfront product sales to a recurring revenue model based on Software-as-a-Service (SaaS) subscriptions. Revenue is generated through monthly or annual software plans and the sale of POS hardware, which includes terminals, card readers, printers, and scanners. The company also generates revenue from integrated payment processing, taking a commission from transactions. A key differentiator is that Epos Now allows customers to use third-party payment processors and hardware, offering more flexibility than many competitors. Furthermore, the company offers a financing solution called Epos Now Capital, which provides funding to SMBs with repayments tied to their card sales.

Since its inception, Epos Now has demonstrated significant growth, expanding its operations globally to serve nearly 90,000 business locations in over 70 countries, including the US, Australia, and Spain. The company launched its AppStore in 2014, a milestone that enhanced the customizability of its system. It has received numerous accolades, including the Queen's Award for Enterprise in 2016 and has been recognized multiple times by Deloitte as one of the fastest-growing tech companies. Keywords: point of sale, POS systems, retail POS, hospitality POS, cloud-based software, SaaS, embedded finance, payment processing, small business technology, inventory management, customer relationship management, employee management, Epos Now Capital, Jacyn Heavens, retail technology, restaurant POS, bar POS, epos system, business management software, integrated payments