Zipabout

Zipabout provides a communication platform for the transport sector, specializing in personalized, real-time journey information. The company was founded in 2016 by Alex Froom and Daniel Chick. Froom, the CEO, has a background in technology and transport, including roles at the UK Department for Transport, which has informed the company's direction in addressing communication gaps within the industry.

The core of Zipabout's offering is a white-label service that integrates with transport operators' existing systems, such as mobile apps and websites. It uses a combination of data sources, including passenger information and real-time network conditions, to deliver updates and alerts directly to travelers via messaging services like WhatsApp and Messenger. This service aims to improve the customer experience by providing timely information on disruptions, alternative routes, and capacity levels, which helps passengers make informed decisions. For transport operators, the platform offers valuable insights into passenger flow and behavior, enabling better service management and planning. The business model is primarily B2B, serving rail and bus operators as well as transport authorities.

Keywords: passenger information systems, transport communication, real-time journey data, transport technology, customer experience, smart mobility, journey planning, transport data analytics, passenger engagement, mobility solutions