Zencity

Zencity operates as a government technology firm, providing a platform focused on enhancing community trust and engagement for local governments. The company was founded in 2014 by CEO Eyal Feder-Levy and CTO Ido Ivri and is headquartered in Tel Aviv, Israel, with offices in New York, London, and Vancouver. Feder-Levy's background in urban planning and his experience as the founding COO of Tel Aviv University's Interdisciplinary Research Center for Cities and Urbanism, combined with his work at a community education nonprofit, shaped the company's mission. Ivri contributes expertise as an open data veteran with a Master's degree in Computer Science and Mathematics.

The company's core offering is an AI-driven platform that gathers and analyzes large volumes of community feedback to provide actionable insights for government agencies. It processes data from a multitude of sources, including social media, news outlets, 311 calls, and government service channels, to gauge public sentiment and identify resident needs. This allows local governments to move beyond anecdotal evidence and make data-informed decisions regarding resource allocation, performance management, and strategic planning. Zencity's business model is centered on providing this platform as a service to its clients, which primarily consist of city, county, and state agencies, as well as law enforcement organizations. The company serves over 400 government agencies globally, including eight of the ten largest cities in the United States.

The platform, known as Zencity 360, includes several tools designed for different aspects of community engagement. These include 'Organic' for analyzing conversations on public channels, 'Experience' for polling resident satisfaction with services, and various 'Survey' products for gauging community sentiment on specific issues or overall satisfaction. A key feature is the AI Assistant, launched in 2024, which helps officials create surveys and generate reports. The platform utilizes natural language processing to provide sentiment analysis and identify key topics of discussion among residents. Significant milestones for the company include raising $94.7M in total funding, with a $40M Series C round in June 2024. The company has also expanded through strategic acquisitions, such as purchasing Commonplace in January 2025 to enhance its community engagement capabilities for land use and development projects.

Keywords: GovTech, community engagement, civic engagement, local government, public safety, data analytics, artificial intelligence, sentiment analysis, smart city, citizen feedback, urban planning, government technology, public trust, resident satisfaction, performance management, resource allocation, strategic planning, community surveys, data-driven decisions, policy making