Zaptic

Zaptic provides a connected worker platform designed to digitize and streamline frontline operations for manufacturing and service organizations. The company was founded in 2015 by CEO Richard Milnes and CCO Sandy Reid and is headquartered in Manchester, UK. Milnes' background in computer science and experience running a bespoke software agency informed the company's direction, evolving it into the connected worker platform it is today. Reid's experience in strategy consulting and go-to-market leadership has been central to Zaptic's commercial development.

The company operates on a B2B SaaS business model, offering its platform through subscription plans that are scalable from single-site packages to global enterprise solutions. Zaptic targets a blind spot in Industry 4.0 by moving daily work for frontline teams away from paper, spreadsheets, and tribal knowledge. Its client base includes major manufacturing companies such as Carlsberg, Danone, and Berry Global. The platform is designed to replace inefficient, paper-based systems, with one client reporting that team leaders saved one to two hours per day by eliminating duplicate data entry.

Zaptic's core offering is a no-code toolkit that allows clients to create and deploy digital workflows, job instructions, and checklists for their frontline workers. This platform provides employees with real-time, context-specific guidance on mobile devices, covering areas like operations, safety, compliance, knowledge management, and training. It integrates with existing enterprise systems like ERP and MES to provide a single, unified interface for workers. By digitizing these processes, Zaptic helps organizations improve productivity, quality, and safety, with clients reporting benefits such as a 35% faster employee onboarding process and significant reductions in unplanned downtime. The platform also addresses the industrial skills gap by capturing and distributing expert knowledge, ensuring critical operational procedures are retained even as experienced workers retire.

Keywords: connected worker platform, no-code, frontline operations, manufacturing, digital transformation, operational excellence, knowledge management, skills gap, B2B SaaS, process digitization