Zaplox

Founded in 2010 at Ideon Science Park in Lund, Sweden, Zaplox AB operates as a Software-as-a-Service (SaaS) provider specializing in digital guest solutions for the global hospitality industry. The company is publicly traded on the Nasdaq First North Growth Market. Zaplox targets a diverse client base that includes hotel chains, resorts, casinos, and vacation home rentals across Europe, North America, and the Asia-Pacific region. Its business model is centered on providing a turnkey platform that enhances the guest experience and streamlines hotel operations. Revenue is generated through this SaaS platform, which offers a suite of services to its hospitality clients.

Zaplox's core offering is a comprehensive platform designed to manage the entire guest journey, from pre-arrival to post-departure. This is delivered through several distinct products. The **Zaplox Mobile App** is a customizable, white-label application that allows guests to check-in and out, make payments, and use their phone as a mobile key. For properties seeking a solution without a required download, the **Zaplox Web App** provides check-in/out, payment, and digital wallet key functionalities through a hotel-branded web interface. The company also offers the **Zaplox Kiosk**, a web-based, self-service station that allows guests to manage check-in/out, payments, and the creation of traditional RFID or magnetic stripe key cards. For hospitality businesses with existing applications, **Zaplox Middleware** enables the integration of Zaplox's check-in, payment, and mobile key services into their current platforms. These solutions integrate with major Property Management Systems (PMS) and electronic lock systems, such as those from SALTO Systems, to provide a seamless experience.

The platform is designed to reduce operational costs for hoteliers by digitizing administrative tasks and lessening the reliance on physical key cards. It also creates new revenue opportunities through targeted in-app promotions and upselling, as guests tend to spend more when ordering via mobile devices. By handling the complexities of integrating various hotel systems, Zaplox acts as a technological partner, allowing hotels to offer a consistent, modern digital experience without the significant upfront investment of building and maintaining such a system themselves. The company's services are aimed at improving guest satisfaction and loyalty by offering convenient, contact-free options for check-in and room access.

Keywords: hospitality technology, mobile guest journey, digital key, SaaS, contactless check-in, hotel operations, guest experience platform, self-service kiosk, property management system integration, mobile payment