XuanWu Technology

Xuanwu Cloud Technology Holdings Ltd. is a Chinese provider of intelligent Customer Relationship Management (CRM) services, founded in 2010. The company is headquartered in Guangzhou and became publicly listed on the Hong Kong Stock Exchange in July 2022.

Xuanwu Cloud operates with a PaaS (Platform as a Service) and SaaS (Software as a Service) business model. Its core offerings are built upon aPaaS (low-code development platform), cPaaS (cloud communication platform), artificial intelligence, and data intelligence technologies. The company provides a suite of CRM software including a Sales Cloud, Marketing Cloud, and Service Cloud. These services aim to offer clients one-stop intelligent CRM solutions covering the entire business cycle. The cPaaS services focus on encapsulating messaging communication capabilities from telecommunication operators for integration into a client's own business systems. The firm's AI-empowered products are capable of recognizing over four million images daily.

The company serves tens of thousands of large and medium-sized enterprises across various sectors including finance, fast-moving consumer goods (FMCG), government-related entities, and TMT (Technology, Media, Telecom). Revenue is generated from these PaaS and SaaS services. In recent years, the company has focused on expanding its higher-margin CRM SaaS offerings and has developed AI-powered products like an "Intelligent FMCG Assistant" to enhance sales force automation. The company has also formed partnerships with cloud vendors like Huawei Cloud and JD Cloud.

Keywords: intelligent CRM, PaaS, SaaS, cloud communication, aPaaS, sales cloud, marketing cloud, service cloud, artificial intelligence, data intelligence, FMCG, TMT, financial services, customer relationship management, enterprise software, digital transformation, cPaaS, low-code development, AI-powered CRM