xaleon.com

Founded in February 2018 as Chatvisor GmbH in Linz, Austria, Xaleon developed a cloud-based customer engagement software platform. The founding team included Markus Wagner, who served as CEO, Mathias Holzinger, and Horst Fuchs. The company's project work began in 2017, and it participated in an accelerator program that same year before securing a seed round in April 2018.

Xaleon's core business revolves around providing a suite of tools designed to facilitate digital customer interactions for sales, marketing, and customer service teams. The business model is subscription-based, offering solutions that aim to improve sales processes, enhance customer service efficiency, and provide analytics on customer experience. Its offerings cater to businesses seeking to digitize and personalize the customer journey. Blue-chip companies like BMW, Generali, and Erste Bank und Sparkasse were among its clientele.

The company’s flagship product is its co-browsing technology, which allows for GDPR-compliant screen sharing during web sessions without requiring any installation or transfer of user data. This technology enables a collaborative browsing experience where agents can visually guide customers through websites or applications in real-time. Built around this core, Xaleon developed a comprehensive software suite that includes live chat, chatbots, video chat, and electronic signature capabilities to create a seamless end-to-end customer engagement journey. The platform was designed with APIs for easy integration into major customer service and ticketing systems.

A significant milestone in the company's history was its acquisition by the German software provider TeamViewer on January 19, 2021. The deal involved a lower double-digit million Euro fixed payment component, alongside a variable earn-out based on performance targets over four years. Prior to the acquisition, TeamViewer had already integrated Xaleon's co-browsing technology as a white-label feature into its TeamViewer Tensor enterprise solution in November 2020, and the positive market reception prompted the full acquisition. Following the acquisition, Xaleon's team was integrated into TeamViewer, and Markus Wagner took on the role of Director of R&D and Customer Engagement.

Keywords: customer engagement software, co-browsing technology, live chat, chatbots, digital customer interaction, customer experience analytics, SaaS, sales suite, support suite, electronic signature, GDPR-compliant screen sharing, remote customer interactions, customer journey digitalization, TeamViewer acquisition, Chatvisor, online consulting, customer churn reduction, customer satisfaction, lead generation, customer support tools