Wisdom

Beijing Zhichi Bochuang Technology Co., Ltd., which operates under the brand Sobot (formerly Wisdom), was established in May 2014. The company was founded by a complementary team, including CEO Xu懿 (Yi Xu), who previously worked as a product manager at Fujian Star-Net Communication. He is joined by co-founders Peng Wei, Long Zhongwu, and Wu Linan. The founding team's prior experience in hardware, product management, sales, and artificial intelligence laid the groundwork for the company's direction.

Sobot provides an integrated customer contact solution for businesses, leveraging artificial intelligence and big data. Initially focusing on smart SaaS-based customer service, the company has expanded its offerings to cover the entire customer lifecycle. Its business model is centered on providing a suite of software products and Business Process Outsourcing (BPO) services through a SaaS subscription model. The company serves a diverse client base, including retail e-commerce, finance, consumer goods, and government entities, counting companies like OPPO, Samsung, and Bilibili among its customers.

The firm's core product is an all-in-one, no-code AI contact center platform that integrates omnichannel communication tools. This platform includes a call center, online and voice robots, live chat, a ticketing system, and SCRM (Social Customer Relationship Management) tools for platforms like WhatsApp. A key feature is its generative AI, built on large language models (LLMs) and industry-specific small language models (SLMs), which provides context-rich, human-like responses. The platform is designed to unify customer interactions from various channels, such as websites, apps, and social media, into a single dashboard, helping businesses reduce costs and improve sales and user satisfaction. Since late 2021, Sobot has pursued an internationalization strategy, establishing a presence in Southeast Asia, Europe, and North America to offer localized solutions.

Keywords: customer contact solution, AI customer service, SaaS, chatbot, call center software, business process outsourcing, customer relationship management, omnichannel support, ticketing system, generative AI, social CRM, marketing automation, customer engagement platform, contact center AI, NLP, customer lifecycle management, lead generation, enterprise software, data security, internationalization