Wildix

Wildix is a global telecommunications company specializing in Unified Communications as a Service (UCaaS), Voice over IP (VoIP), and Communication-Enabled Business Process (CEBP) applications. The firm was founded in 2005 by brothers Steve and Dimitri Osler, who currently serve as CEO and CIO, respectively. Steve Osler, an engineering graduate from the Università degli Studi di Padova, had prior experience as a Managed Service Provider (MSP), which influenced the company's direction. His brother Dimitri, also a Computer Science graduate, leads the technical development. Headquartered in Tallinn, Estonia, Wildix has a global presence with offices in Europe and the United States, and an R&D center in Odessa, Ukraine, established in 2007.

The company operates on a 100% channel-only business model, distributing its solutions through a network of certified regional business partners rather than direct sales. This model targets small and medium-sized businesses (SMEs) as well as larger enterprises, with a client base of over 33,500 businesses and more than one million paid users across 135 countries. Wildix has been consistently profitable since 2018 and has shown significant growth, reporting a 36% year-over-year increase in annual recurring revenue (ARR) and a 94% customer retention rate in 2024. In 2023, the company received its first external funding from Livonia Partners, a private equity firm, to fuel global expansion and the rollout of new products.

Wildix's core offering is a secure, browser-based UCaaS platform that integrates various communication tools into a single system accessible from any device without needing client installations. The platform's features include a cloud-based VoIP PBX, video conferencing (Wizyconf), webinars (Wizywebinar), live chat, instant messaging, analytics, and CRM integrations. A key technology is its use of WebRTC, which enables direct, secure communication through a web browser. The company also offers a suite of integrated hardware products and recently introduced AI-powered solutions, such as the Wilma AI assistant and x-bees for sales acceleration, to automate workflows and provide business insights. It has developed vertical-specific solutions like x-hoppers for retail and specialized systems for the healthcare industry.

Keywords: Unified Communications, UCaaS, VoIP, WebRTC, channel-only model, sales acceleration, business communication, browser-based, cloud communications, AI-driven communications