Widsley

Widsley Inc., established in August 2013 by Founder and CEO Hirotaka Takahashi, is a Tokyo-based software development firm operating with the vision to "advance humanity through technology." Takahashi's journey as an entrepreneur began during his university years and included launching a Thai subsidiary for a web marketing firm, where he established a call center and offshore development base. This background in programming, international business, and call center operations directly informed the creation of Widsley. A near-death experience with malaria while traveling in Africa broadened his perspective from a Japan-centric view to a global one, shaping the company's mission to create a better world for future generations through technology.

The company's core offering is Comdesk, a sales communication platform designed to optimize business communications and maximize profitability for its clients. Widsley identifies its primary business as developing and providing cloud applications, centered on its Software as a Service (SaaS) model. Comdesk stands out as Japan's first Computer Telephony Integration (CTI) system capable of linking directly with mobile phone lines, a feature for which the company holds a patent. This system addresses the needs of companies struggling with sales science by integrating and managing the entire process from lead generation to customer service. It automatically records and links all conversations from company mobile phones to a CRM.

Initially launched as "Telforce" in 2015, the product was rebranded to "Comdesk Lead" in 2021. The platform leverages AI, cloud, and communication technologies to help businesses streamline operations. Future development aims to evolve Comdesk into a comprehensive sales assistant by utilizing activity history data and expanding into an omnichannel platform that includes communication methods beyond telephony. This strategy is intended to capture a vast amount of communication transaction data, which will be analyzed to define the next generation of effective business communication. The company also provides web development support, offering services from test design to quality consulting.

Keywords: SalesTech, CTI system, SaaS, sales communication platform, cloud applications, mobile integration, business communication, CRM integration, AI-powered sales, lead management