Waypoint AI

Waypoint AI provides a platform that automates the resolution of bugs and incidents for software companies. The company's AI-powered system manages escalations from intake to resolution, helping support teams handle complex issues more efficiently and enabling engineers to debug more effectively.

The platform is designed to be used by fast-growing software companies and aims to reclaim engineering time that is typically spent on customer-reported bugs. Waypoint AI's solution automates triage, investigation, and the generation of escalation reports for customer support teams. It also assists engineers with investigation and resolution and provides incident commanders with real-time status updates.

The business model is likely a subscription-based service, with an enterprise offering that includes an LLM-powered Escalation Dashboard with secure single-tenant or on-prem deployment. The company serves clients in the software industry and has recently raised $3.1 million in a pre-seed funding round from investors such as 42CAP and Dreamcraft Ventures.

Keywords: bug resolution, incident resolution, AI platform, engineering productivity, customer support, escalation management, automated triage, software companies, developer tools, venture capital