Vozy

Vozy provides a conversational AI platform designed for enterprises to automate and enhance customer interactions across various channels. Founded in Medellín, Colombia, in 2015 by Humberto Pertuz, Ricardo Marin, Helmuth Corzo, and Alejandro Lopez, the company now has its headquarters in Miami. The founding was motivated by CEO Humberto Pertuz's firsthand experience with the inefficiencies of call centers, which sparked the mission to address the high percentage of customer service calls that are not resolved on the first contact. The company primarily serves corporate clients in sectors such as financial services, retail, telecom, and healthcare, with over 150 clients including MAPFRE and Scotiabank across more than 16 countries.

Vozy's business model is centered on its software-as-a-service (SaaS) platform that leverages artificial intelligence to manage customer communications. Revenue is generated through subscriptions to its suite of products, which are designed to reduce operational costs and improve customer satisfaction. The platform is built on a technological infrastructure of three core products. "LiliResolve" consists of generative AI-powered virtual agents to increase first-contact resolution. "LiliAssist" provides support for human agents, unifying all conversations into a single view to boost productivity. "LiliAnalyze" examines conversations to identify trends and provide key business insights. A key feature of the platform is its ability to understand and communicate in multiple Spanish accents, making it particularly effective in the diverse Latin American market.

The platform's features include natural language processing, omnichannel support, real-time analytics, and seamless integration with existing CRM systems. A significant differentiator is its Voice Biometrics technology, which authenticates users by their voice during a live conversation, enhancing security and streamlining the customer experience. The company has secured a total of $8.1 million in funding, including a $5 million Pre-Series A round in October 2022, which was a mix of equity and debt. This funding, led by GoHub Ventures with participation from investors like the founder of Dropbox, Arash Ferdowsi, is aimed at fueling expansion into the US and Spanish markets and advancing its research and development efforts. Keywords: conversational AI, voice AI, customer service automation, SaaS, voice biometrics, enterprise software, contact center AI, natural language processing, speech analytics, customer interaction management, virtual agents, Lili AI, automated communication, lead qualification, customer support automation, call center technology, omnichannel customer service, AI-powered chatbots, speech recognition, customer experience platform