Voyce

Voyce operates as a technology-driven company focused on eliminating language barriers within the healthcare sector. The company's genesis stems from the experiences of its CEO, Andrew Royce, who, while volunteering with Syrian refugees in Canada, identified a critical need for accessible and medically qualified language interpreters for non-English speaking patients. This experience was the catalyst for founding Voyce in 2017 to address the communication gaps and improve health equity for vulnerable patient populations.

The firm provides on-demand, remote interpretation services connecting healthcare providers with medically trained interpreters in over 250 languages and dialects, including American Sign Language (ASL), 24/7. Connection to an interpreter via video or audio is typically established in under 20 seconds. The platform serves a diverse client base, from large hospital systems and health centers to individual clinics and pharmacies, including notable partners like NYU Langone Health and Hamilton Health Sciences. Revenue is generated through providing these interpretation services, and in 2023, the company supported approximately 5 million conversations.

Voyce's core product is an application-based platform accessible on smartphones, tablets, and computers, and it can also be used over a traditional phone line. A key feature is its seamless integration with Electronic Health Record (EHR) systems like Epic and Cerner, and telehealth platforms such as Teladoc and Zoom. This integration allows healthcare professionals to launch the service from within their existing workflows, automatically documenting interpretation sessions and saving time. Interpreters undergo over 120 hours of specialized training in medical terminology, HIPAA compliance, and cultural sensitivity to ensure accurate and empathetic communication. The service also offers options for document translation and gender-specific interpreter selection to enhance patient comfort. The company helps its clients comply with standards such as the Americans with Disabilities Act (ADA) and Section 1557 of the Affordable Care Act (ACA).

Keywords: medical interpretation, language access, healthcare communication, telehealth, Video Remote Interpretation (VRI), Over the Phone Interpretation (OPI), health equity, EHR integration, HIPAA compliant, on-demand interpreters, multilingual support, patient communication, healthcare technology, ASL interpretation, remote simultaneous interpretation, language services, clinical workflow integration, patient care, virtual interpretation, language solutions for healthcare