Voxify

Founded in 2000, Voxify carved a niche in the enterprise software market by providing speech recognition technologies designed to automate customer call centers. The company developed what it termed "Automated Agents," which were sophisticated speech applications capable of managing a variety of customer interactions. These applications handled tasks such as call steering, routing, reservation booking, reconfirmations, and flight check-ins. Voxify operated on a managed services model, catering to both hosted and on-premise deployments.

The firm's platform was engineered to utilize multi-channel customer data to identify callers and determine their intent, aiming for efficient service resolution. This approach attracted high-profile clients, including Continental Airlines, Hammacher Schlemmer, and Wyndham International. The company's focus was on delivering a tangible return on investment through improved operational performance and an enhanced customer experience. Over its lifetime as a private entity, Voxify successfully raised approximately $39 million to $46.4 million in funding over several rounds from investors including Palomar Ventures, El Dorado Ventures, Sigma Partners, and Intel Capital.

In a significant development for the company, Voxify was acquired by7.ai (then known as 24/7 Customer) on February 7, 2012. The acquisition was part of a larger transaction where7.ai also integrated assets from Microsoft's Tellme Networks, combining technologies to create a cloud-based, predictive experience platform. Following the acquisition, Voxify ceased to operate as an independent brand, and its technology and expertise were absorbed into7.ai's broader suite of customer service solutions. A new company, also named Voxify and founded in 2022 by David Duguan, now operates in the AI voice assistant space for small businesses but is unrelated to the original 2000-2012 entity.

Keywords: speech recognition, call center automation, automated agents, customer interaction management, IVR, interactive voice response, speech applications, managed services, customer service automation, voice recognition, call routing,7.ai acquisition, Tellme Networks, enterprise software, customer experience, contact center solutions, predictive analytics, natural language processing, automated customer service, self-service solutions