VOX

VOX, operating under the legal name AO "PETTECH SOLUTIONS", is a service provider in the Russian pet care market, focusing on dog walking and pet sitting. The company was established in 2020 by Maria Malvinskaya. The inspiration for the business came directly from Malvinskaya's personal experience as a new dog owner who found it challenging to manage regular walks alongside a demanding work schedule. This firsthand understanding of a common pain point for pet owners shaped the company's core mission.

The business operates on a service-based model, connecting pet owners with vetted and trained pet sitters and dog walkers, referred to as 'sitters' and 'walkers'. Revenue is generated by taking a commission on the services booked through its platform. The primary sales and communication channel is a Telegram bot, a strategic choice made to ensure the product was straightforward and accessible without a complex operational backend. The company's services are available in major Russian cities, including Moscow, St. Petersburg, Sochi, and Yekaterinburg.

VOX offers a range of services tailored to the needs of busy pet owners. These include 60-minute dog walks, daytime pet care ('dog nanny' services), and overnight pet sitting in the sitter's home. The company emphasizes safety and trust. A key feature is the proprietary safety harness, developed and produced by VOX, which every walker is required to use in conjunction with the owner's leash to prevent escapes. All service providers undergo a multi-stage selection process, including data verification and training through the company's own academy. For added security, the company provides a formal online contract for every booking and offers optional insurance for pets.

Keywords: pet care services, dog walking, pet sitting, Russia, dog walkers, pet boarding, pet services platform, Maria Malvinskaya, Telegram bot business, urban pet care, dog safety harness, pet nanny, in-home pet care, animal care service, Moscow pet services, St. Petersburg dog walking, pet care booking, animal companionship, pet owner support, professional dog walkers