VoiXen GmbH
Speech technology using AI/ML to improve customer services and sales.
| EUR | 2014 | 2015 | 2016 |
|---|---|---|---|
| Revenues | 0000 | 0000 | 0000 |
| EBITDA | 0000 | 0000 | 0000 |
| Profit | 0000 | 0000 | 0000 |
| EV | 0000 | 0000 | 0000 |
| EV / revenue | 00.0x | 00.0x | 00.0x |
| EV / EBITDA | 00.0x | 00.0x | 00.0x |
| R&D budget | 0000 | 0000 | 0000 |
Source: Company filings or news article
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VoiXen GmbH, established in Germany in 2014, developed a cloud-based speech analysis software designed for the customer service and sales sectors. The company was co-founded by Ralf Mühlenhöver, who also served as its CEO. VoiXen's primary goal was to analyze the "voice of the customer," enabling businesses to better understand client interactions.
The firm's business model was centered on providing its software on a subscription basis. VoiXen's platform targeted businesses with contact centers and sales teams, aiming to improve call quality, simplify employee coaching, and identify market trends through the analysis of phone calls and text. The software offered features such as automatic transcription and categorization of calls, keyword spotting, and trend visualization to enhance quality management, sales performance, and compliance. By utilizing artificial intelligence and machine learning, the platform could find out what customers really want, helping to improve customer service and make sales more successful. Testimonials indicate that clients were able to increase their call review rate from 3% to 95% with the same number of staff.
A significant milestone for VoiXen was its acquisition by 4TechnologyGroup in September 2020, after having been a sales and technology partner since the beginning of that year. This acquisition was part of a larger strategy by 4TechnologyGroup to strengthen its artificial intelligence and speech processing capabilities. Following the acquisition, VoiXen became part of a larger entity, VIER GmbH, which was formed by the merger of four companies: 4Com, parlamind, Lindenbaum, and VoiXen. The technology developed by VoiXen continues to be evolved within VIER, now offered as part of the 'VIER Interaction Analytics' suite, which focuses on optimizing customer dialogues through AI-supported speech analysis.
Keywords: speech analytics, customer service software, sales optimization, voice of the customer, call center quality management, cloud-based software, text analysis, contact center solutions, digital coaching, AI-based analytics, VIER Interaction Analytics, 4TechnologyGroup, Ralf Mühlenhöver, customer experience, compliance monitoring, conversation analysis, audio mining, keyword spotting, business intelligence, communication analysis