VoAPPs

VoApps, Inc. operates as a business-to-business communications technology provider, specializing in voicemail delivery solutions. The firm was established in 2008 by David King, a serial entrepreneur in the telecommunications sector. King's background in telecom, which includes founding four other startups, led to the creation of VoApps' patented ringless voicemail technology. The company was incubated at Georgia Tech's Advanced Technology Development Center (ATDC) and secured its Series A funding of $1.5 million in June 2013, followed by a $1.5 million Series B round in February 2014. VoApps was acquired by NICE (NASDAQ: NICE), a provider of enterprise software solutions, on September 19, 2023.

The company's core service is its flagship product, DirectDrop Voicemail, which enables businesses to deliver a pre-recorded voice message directly to a mobile phone's voicemail server without making the phone ring. This technology is designed to be a non-intrusive communication channel, allowing the recipient to listen to the message at their convenience and respond when ready. The system functions by connecting directly with the carrier's voicemail server platform, bypassing a direct call to the user's mobile device, a process the company asserts is compliant with regulations like the TCPA. VoApps generates revenue through a volume-based, tiered pricing model, making it a scalable solution for clients to send thousands of messages more cost-effectively than using live agents for manual dialing. The business primarily serves markets that require frequent consumer contact, such as first and third-party collections, credit unions, online lending, banks, and other financial services institutions. By facilitating inbound calls from engaged customers, the service aims to improve the efficiency and productivity of call centers.

Throughout its history, VoApps achieved several milestones, including being named to the Inc. 5000 list of fastest-growing private companies in 2018 and recognized by the Atlanta Business Chronicle for its rapid growth in 2017. John Fasano, a veteran in the fintech space, was appointed CEO in March 2019 to guide the company's continued expansion. The service provides clients with a dedicated account team and strategic assistance to optimize campaign performance. The platform is built to integrate with client workflows, aiming to significantly increase response rates and return on investment compared to traditional outreach methods.

Keywords: ringless voicemail, direct drop voicemail, call center solutions, debt collection technology, compliant communications, lead generation, customer outreach, mobile messaging, voice messaging platform, financial services communication, TCPA compliance, automated messaging, non-intrusive marketing, customer engagement, inbound call generation, loan application follow-up, payment reminders, B2B communication software, NICE acquisition, David King founder