VITAS

VITAS GmbH, a German technology company established in Nuremberg, is focused on alleviating the operational burdens of telephone-based customer service. The company was founded in March 2019 by Thomas Abend, René Straub, and Tobias Bäumler, who aimed to minimize the disruptions caused by constant phone calls in the workplace. The firm's core offering is a software-as-a-service (SaaS) platform that allows businesses to configure and deploy an artificial intelligence-powered telephone assistant. This digital assistant is designed to handle routine customer inquiries, such as appointment scheduling and standard questions, by engaging in natural language conversations with callers. It utilizes natural language processing and speech recognition to understand requests, check data in real-time, and provide flexible responses.

VITAS serves a diverse client base, from small and medium-sized enterprises to large corporations, across various sectors including medical practices, workshops, restaurants, banks, and insurance companies. The business generates revenue through its SaaS model, allowing clients to deploy the telephone assistant without needing technical expertise. After a caller interacts with the AI assistant, the system organizes the gathered information into a structured list within the VITAS platform for staff to process efficiently. This process aims to free up employees from repetitive tasks, enabling them to focus on more complex, value-adding activities.

A significant milestone for the company occurred in December 2020 when it secured Müller Medien as an investor. Following a successful pilot phase with numerous customers in December 2021, VITAS officially launched its no-code platform in April 2022. In February 2024, the company completed a Seed funding round, raising approximately $3.36 million from investors including Bayern Kapital, Caesar, and Müller Medien. This investment is intended to support the company's expansion and the further development of its platform. VITAS places a strong emphasis on data security, holding an ISO 27001 certification and a "Software Hosted in Germany" seal.

Keywords: AI phone assistant, customer service automation, voice assistant, SaaS, B2B, call automation, natural language processing, speech recognition, virtual telephone assistant, customer communication, no-code platform, appointment scheduling automation, automated call handling, customer support AI, Nuremberg, German tech, Tobias Bäumler, René Straub, Thomas Abend