Visor.ai

Visor.ai, a Portuguese software company founded in 2016, specializes in automating customer service interactions through its advanced Conversational AI platform. The company was established by childhood friends Gianluca Pereyra (CEO), Gonçalo Consiglieri (COO), and Bruno Matias (CTO), who combined their diverse business experiences to address the growing need for optimized customer support. Visor.ai primarily serves large enterprises, with a strong client base in the banking and insurance sectors, including names like Generali, Millennium BCP, and BNP Paribas, but also operates in retail and mass consumption. The company's business model is centered on providing a B2B software-as-a-service (SaaS) platform that empowers companies to build and manage their own AI-driven virtual assistants without requiring a team of developers or data scientists.

The core of Visor.ai's offering is a no-code platform that enables the creation of chatbots, voicebots, and mailbots to handle customer communications across various channels like websites, apps, WhatsApp, email, and voice. This omnichannel solution leverages technologies such as Machine Learning, Natural Language Processing (NLP), and Generative AI to understand and respond to user queries. The platform is designed for rapid deployment, typically going live in about four weeks, and aims to automate up to 80% of recurring interactions, which significantly reduces contact center volume and operational costs. Key features include a chatbot builder, live chat for seamless handover to human agents, integration with existing CRM systems like Salesforce, and robust analytics for monitoring performance. A distinguishing aspect is its focus on "Responsible AI," ensuring that the technology's application in contact centers is ethical, transparent, and impartial.

Since its inception, Visor.ai has achieved significant milestones, including expanding its presence to Africa and Latin America. In March 2023, the company secured €4.4 million in funding, combining capital from venture funds like Lince Capital and non-refundable funds from the EU's Recovery and Resilience Plan. This investment is intended to fuel international expansion, particularly in Portuguese and Spanish-speaking markets, and to further develop the product with a focus on Responsible AI. The platform provides clients with full autonomy over the virtual assistants, allowing them to continuously train and improve the AI based on real interactions. This approach has resulted in tangible benefits for clients, including improved efficiency, 24/7 support availability, and higher customer satisfaction ratings.

Keywords: Conversational AI, Customer Service Automation, Chatbot Platform, No-Code AI, Voicebot, Mailbot, Contact Center AI, B2B SaaS, Customer Experience, AI Virtual Assistant, Natural Language Processing, Omnichannel Support, Live Chat, Responsible AI, Financial Services AI, Insurance Tech, Customer Support Automation, AI for Customer Service, Portugal startup, Gianluca Pereyra, Gonçalo Consiglieri, Bruno Matias