VisionMAX

Established in 1998 by founder David McDougall, VisionMAX has a 25-year history of delivering enterprise business software solutions. The company, headquartered in Markham, Canada, initially provided custom application consulting and development services, expanding its team to 120 employees. A decade ago, VisionMAX pivoted by selling its consulting division to a US-based Fortune 200 company, choosing to concentrate exclusively on its proprietary omni-channel order-management product, VECOM. While a record indicates an acquisition by TD Synnex in late 2011, VisionMAX continues to operate and market its core software solutions.

VisionMAX serves a diverse client base that includes government bodies, financial institutions, insurance companies, telecommunication providers, real estate firms, and retailers. The company's business model is centered on providing its scalable, cloud-hosted software platform to these enterprise clients. This approach targets medium to large market players seeking a customizable and comprehensive order management system. The company has processed over 500 million orders through its platform for notable clients such as Pizza Pizza, Swiss Chalet, T-Mobile, IKEA, and the City of Toronto.

The core offering is the VisionMAX Enterprise Customer Order Management (VECOM™) platform, built upon the VisionEngine™ and VESB™ Enterprise Service Bus. This software provides a unified system for managing orders across multiple channels, including e-commerce websites, mobile applications, call centers, in-store point-of-sale (POS) systems, and self-service kiosks. VECOM integrates with a wide array of enterprise systems, from supply-chain and ERP software like SAP and JDE to financial systems such as Oracle Financials and QuickBooks. Its architecture supports various customer-facing interfaces, including metaverse commerce, blockchain applications, and delivery service integrations with platforms like Uber and Door Dash. The platform is designed to give clients a single view of their data and operations, aiming to improve efficiency and customer experience.

Keywords: enterprise software, omni-channel retail, order management system, VECOM, point of sale solutions, e-commerce platform, customer order management, retail software solutions, enterprise application integration, POS systems, mobile commerce, kiosk software, supply chain software, cloud-hosted software, retail technology, financial services software, government software solutions, telecom billing software, David McDougall, Markham technology