Vimagino

Vimagino Solutions Pvt. Ltd., operating as vhelp.me, offers an intelligent sales platform designed to enhance digital marketing ROI for its clients. Incorporated in Bengaluru, India, on February 2, 2009, the company targets a diverse client base that includes e-retailers, banks, telecommunication companies, and B2B websites that prioritize their online presence for customer acquisition. The business was founded by Umakant Soni and his university friend, Gaurav Vaish, who serves as the CTO. Soni's experience at Wipro, where he focused on the front-office aspects of the business, led him to recognize the potential for automating customer interactions by integrating natural language programming (NLP), semantics, and core learning systems. This insight became the foundational concept for Vimagino. The company's core offering, the "vhelp" platform, integrates with a business's digital marketing efforts to analyze and segment website visitors.

The platform categorizes visitors into suspects, prospects, and customers by interpreting their behavioral cues and on-site intent. Based on this segmentation, vhelp.me enables businesses to deploy targeted engagement strategies, such as live chat or telesales, to interact with potential leads seamlessly. This process is designed to improve conversion rates, with the company reporting a 30-40% increase for its customers. The system functions by installing intelligent software agents, referred to as "angels," which are capable of sensing and responding to human emotions during customer interactions on websites. For instance, the vHelp angel, a chat-based sentiment engine, can understand user questions, direct them to relevant information, and detect frustration to escalate the conversation to a human agent when necessary. The business generates revenue through a software-as-a-service (SaaS) model, where clients subscribe to the platform to access its features and analytics. The technology is designed for easy integration into existing websites, preserving prior investments and features.

Keywords: intelligent sales platform, lead generation, conversion rate optimization, customer engagement, behavioral analytics, digital marketing ROI, live chat engagement, telesales automation, website visitor segmentation, sentiment analysis, NLP customer interaction, e-retailer solutions, banking technology, telecom customer acquisition, B2B sales tools, automated customer support, user intent analysis, online sales conversion, vhelp.me, Vimagino