Vigilix

Established in 2003 and founded by Andrew Kurtz, Vigilix operates as a specialized provider of remote monitoring and management (RMM) tools tailored for the point-of-sale (POS) industry. Based in Greenville, South Carolina, the company has carved out a niche by offering a platform that is PCI certified, a key differentiator in the financial software space. Vigilix's business model is channel-focused, primarily serving POS value-added resellers (VARs) and Independent Software Vendors (ISVs) in North America. These partners utilize the Vigilix platform to deliver proactive support and maintenance to their own client bases, which consist of merchants in sectors like retail and hospitality. Revenue is generated through a software-as-a-service (SaaS) model, where partners subscribe to the platform, creating monthly recurring profit streams.

The company's core product is a comprehensive RMM platform designed to provide visibility and control over customer POS environments. Its features include Sentry, for proactive hardware and software monitoring; Connect, for PCI-certified remote access; CYA (Cover Your Assets), for secure, off-site data backup to a PCI-compliant cloud; and Manage, for orchestrating software patches and password updates. This integrated suite allows support teams to detect and resolve issues before they escalate, often without the end-customer's awareness. The platform is designed to be lightweight and intuitive, enabling technicians to manage thousands of POS systems from a single dashboard. In January 2025, Vigilix was acquired by Valsoft Corporation, a Canadian company specializing in acquiring and developing vertical market software businesses, a move intended to expand Vigilix's reach and enhance its solution offerings.

Prior to its acquisition, Vigilix operated as a privately-held company that grew organically. The founder and CEO, Andrew Kurtz, guided the company for over two decades, establishing its reputation for focusing specifically on the needs of POS support teams. The platform's value proposition centers on increasing operational efficiency, reducing system downtime for merchants, and enabling service providers to build profitable, recurring revenue. By using Vigilix, service providers can lower travel costs, improve first-call resolution rates, and strengthen their customer relationships. The company's strategy has also involved diversification into markets like grocery to ensure business stability. Keywords: remote monitoring and management, RMM for POS, point-of-sale support, PCI certified remote access, POS VARs, POS ISVs, managed services for POS, recurring revenue model, POS system monitoring, POS data backup, patch management, Valsoft Corporation, Andrew Kurtz, remote access software, POS service provider tools, financial software, Greenville SC, POS system management, channel-focused sales, proactive IT support