Vee24

Vee24 operates a person-to-person digital customer experience platform, designed to merge live human interaction with automated efficiency to foster business growth. Founded in 2007 by entrepreneurs Andy Henshaw and Nigel Thomas, the company was initially established in Manchester, UK, before relocating its headquarters to Boston, Massachusetts, in 2013 following a significant investment to penetrate the U.S. and Asian markets. Henshaw and Thomas previously co-founded Portfolio Europe, a marketing automation firm. The company has seen several leadership changes, with Priya Iyer serving as Chairman and CEO from 2016, and Tomer Azenkot taking over as CEO in January 2023.

The company's business model is centered on a Software-as-a-Service (SaaS) subscription, providing a suite of tools that enable businesses to replicate the in-person concierge experience online. It serves a diverse client base across sectors such as retail, automotive, financial services, and healthcare, with notable customers including Audi, L'Oreal, and Watches of Switzerland Group plc. Vee24's platform is designed to increase online sales, enhance customer satisfaction, and build brand loyalty by seamlessly connecting virtual and in-person customer journeys. Clients have reported significant returns, including a five-fold increase in conversions and a 35% growth in average order value.

The core of Vee24's offering is a comprehensive platform that integrates multiple communication and collaboration functionalities. Key features include high-definition video chat, AI-powered chatbots, text and voice chat, co-browsing, and screen sharing. These tools allow for real-time, personalized customer engagement. For instance, co-browsing enables an agent to guide a customer through a website or application form securely, while multi-party video chat facilitates group consultations or collaborative shopping experiences. The platform also offers online appointment scheduling and analytics for tracking agent performance and customer feedback. It is designed for omnichannel deployment across web, mobile, and in-store kiosks, and supports integrations with CRM systems and e-commerce platforms like Shopify.

Keywords: digital customer experience, live video chat, conversational AI, co-browsing, online appointment scheduling, omnichannel customer engagement, customer journey automation, SaaS, customer support platform, e-commerce sales conversion, automotive customer experience, financial services engagement, retail concierge, personalized shopping, brand loyalty, customer satisfaction, sales acceleration, virtual consultation, AI chatbots, screen sharing