Uptick

Uptick is a software-as-a-service (SaaS) provider specializing in asset maintenance and compliance management for the building services industry, with a core focus on fire, security, and HVAC maintenance companies. The company was founded in Australia in 2014 by Aidan Lister and Sean O'Connor. The initial concept emerged when Lister undertook a project for a Melbourne-based auditing company and identified a gap in the market for software that could digitize their complex, regulatory-based processes. This led to the development of Uptick's first product, Workforce, a purpose-built tool for the fire protection industry.

The business operates on a subscription-based revenue model, charging a monthly per-user fee for office and field-based staff, while licenses for clients and subcontractors are provided free of charge. Uptick's cloud-based platform is designed to serve a range of clients, including facility managers, building owners, maintenance technicians, and local governments. The platform provides a centralized system for managing the entire workflow, from quoting and scheduling to invoicing and reporting. Key features include workforce management, digital forms with pre-built templates, real-time job tracking, asset management, and a client portal for accessing reports and job history. This allows field technicians to complete inspections, log defects with photo evidence, and access historical data on-site via a mobile app that functions both online and offline, while office staff can manage schedules, automate invoicing, and gain operational insights through live dashboards.

Founder and CEO Aidan Lister has a background in software development and entrepreneurship, having started coding in 1999 and launched several ventures before Uptick. His experience managing a large-scale project in the fire protection sector directly informed the company's direction, recognizing the industry's need to shift from paper-based forms to asset-based compliance for greater transparency. Since its inception, Uptick has expanded internationally, establishing a presence in the UK and North America, and growing its team to over 100 employees. The company has secured multiple funding rounds from investors including Folklore Ventures, Accel-KKR, and Mars Growth Capital to fuel its international expansion and product development. In 2023, Uptick acquired FireMate, another software provider in the same sector, further solidifying its market position.

Keywords: asset maintenance software, fire protection software, building compliance, field service management, HVAC maintenance, security system servicing, SaaS, workforce management, compliance reporting, facility management software, inspection software, defect quoting, asset lifecycle management, work order management, Australian tech, building safety, maintenance scheduling, technician mobile app, automated invoicing, client portal