Unbaggaged

Unbaggaged is an on-demand luggage storage and transportation service targeting travelers in major UK cities. The company was founded in 2019 by Janani Prabhakaran, who developed the idea after personally experiencing the inconvenience of managing luggage in London while she was a student. A graduate of the University of Strathclyde with a degree in Entrepreneurship, Prabhakaran's own travel challenges directly inspired the business concept. After an initial launch just before the global pandemic, which significantly impacted the travel industry, the company persevered by focusing on technology development and forging partnerships.

The business operates on a B2B2C model, partnering with hotels, property managers, and tour operators, while also serving individual travelers directly. Clients can book the service online or via an app, specifying the number of bags and the desired pick-up and drop-off locations and times. Unbaggaged then dispatches a driver to collect the luggage, stores it securely in a monitored facility, and delivers it to the client's next destination, such as an airport, hotel, or private residence. This model eliminates the need for travelers to use traditional storage lockers, which often require two trips. The service provides real-time luggage tracking, live support, and insurance coverage up to £1,000 per bag. Revenue is generated on a per-bag basis, with pricing determined by the number of items and duration of storage.

Unbaggaged offers several tailored services, including in-city storage, city-to-city transfers, and coordinated luggage management for groups and tours. The company emphasizes convenience for travelers dealing with early check-outs or late check-ins. Initially launched in Edinburgh, the service has since expanded its operations to include Glasgow, London, and Manchester. The company has received support and funding from various entities, including Business Gateway, Scottish Edge, and the University of Strathclyde's Inspire hub, to facilitate its growth and expansion plans.

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