Trustpoint.One

Trustpoint.One operates as a technology-driven legal services provider, offering integrated solutions across the entire litigation lifecycle for law firms, corporations, and government agencies. The company's business model is centered on legal process outsourcing (LPO), providing expertise and technology to handle legal processes, which allows clients to focus on core legal strategies. Revenue is generated through a suite of services, including eDiscovery, managed review, legal staffing, translation, court reporting, and cybersecurity. A key offering is its subscription-like eDiscovery service, which provides scalable, custom environments for a single monthly fee without requiring long-term contracts.

The company was formally established in the "post-paper era" of legal services, though its predecessor companies date back to the 1980s, initially focusing on copy and document management services. In January 2018, Trustpoint International announced the consolidation of several entities, including Black Letter Discovery, Partner JD, and Echo Translations, to form the current Trustpoint.One. This strategic merger created a single-source partner designed to streamline processes for clients by reducing the complexity and risk of managing multiple vendors. In May 2025, the global alternative investment firm Arcapita acquired a majority stake in Trustpoint.One, aiming to support the company's expansion and investment in technology. The company has also grown through acquisitions, including Alderson Court Reporting (2018), Kelly Legal Managed Services (2018), inWhatLanguage (2023), and Balthasar Ltd. (2023), to expand its service offerings and geographic footprint.

Mark Hawn, the founder and Chairman, began his career at a copy shop serving law firms, where he gained insights into their operational needs. This experience in the trenches of document reproduction led him to recognize the efficiency benefits of outsourcing support tasks. As the industry shifted from paper to electronically stored information (ESI), Hawn guided the company's evolution to focus on the maturing eDiscovery industry, building out a comprehensive range of services. Christopher Gallagher currently serves as the CEO, leading the company's various business units. His background includes managing large-scale international operations and a deep understanding of legal and financial services. Trustpoint.One's target clients include Am Law 100/400 firms and Fortune 500/2000 companies. The firm’s services cover everything from data collection and processing to managed document review, leveraging both human intelligence and AI tools to enhance efficiency and reduce costs. They also provide on-demand legal talent, permanent placements, and court reporting services, including videography and virtual depositions. Their cybersecurity division offers data mining and extraction to help clients respond to data incidents.

Keywords: legal process outsourcing, LPO, eDiscovery, managed review, legal staffing, court reporting, deposition services, translation services, legal technology, litigation support, corporate legal departments, law firms, cybersecurity legal services, data governance, contract attorneys, document review, alternative legal service provider, ALSP, legal operations, regulatory compliance, information lifecycle management, legal tech solutions, tech-enabled legal services