
Trustbuilder
Combining frictionless customer experience with best-in-class security.
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Source: Company filings or news article
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TrustBuilder operates as a specialized software vendor in the Identity and Access Management (IAM) market, providing a robust platform for enterprises. The company has a complex history marked by mergers and acquisitions. The Belgian entity, TrustBuilder Corporation, was established in 2017, building upon 20 years of IAM implementation experience from its predecessor, SecurIT. Separately, a French company named inWebo was founded in 2008, focusing on multi-factor authentication (MFA). In January 2022, the inWebo Group, backed by the French investment fund Essling Expansion, acquired the Belgian TrustBuilder to create a pan-European cybersecurity software platform. A year later, in 2023, the two companies officially merged under the single brand name TrustBuilder.
The company's leadership includes Frank Hamerlinck, a multi-entrepreneur who co-founded companies like Porthus and NG Data, and was appointed CEO of TrustBuilder in January 2020, succeeding founder Marc Vanmaele. Hamerlinck played a key role in the company's growth and subsequent integration into the inWebo Group.
TrustBuilder's business model is centered on its Software-as-a-Service (SaaS) platform, TrustBuilder.io, which serves enterprises, particularly in the financial services, insurance, retail, healthcare, and government sectors. Its clientele has included prominent names such as ING, KBC Bank & Insurances, Allianz Benelux, and Bpost. The company generates revenue through its comprehensive suite of identity and access management solutions. The platform is designed to be highly scalable and flexible, accommodating the needs of both small and large corporations.
The core of TrustBuilder's offering is its Customer Identity and Access Management (CIAM) and MFA technology. Its products, such as the TrustBuilder Identity Hub and TB Authentication Manager, provide features like single sign-on (SSO), passwordless and adaptive MFA, user profile management, and transaction signing. A key feature is the "persona" model, which allows a single user profile to embody multiple roles or capacities, enabling granular policy enforcement for different user segments. The platform supports extensive integration capabilities, allowing it to connect with various Identity Providers (like social logins) and legacy enterprise systems, bridging the gap between cloud and on-premise architectures. This enables clients to deliver a secure and smooth digital journey for their customers, partners, and employees.
Keywords: Identity and Access Management, IAM, Customer Identity and Access Management, CIAM, Multi-Factor Authentication, MFA, Single Sign-On, SSO, cybersecurity, SaaS platform, access management, passwordless authentication, user onboarding, identity orchestration, financial services security, enterprise software, data protection, secure digital journey, adaptive authentication, federated identity, B2B software, policy-based access, API security, inWebo Group