Trilyo

Trilyo, founded in September 2015 by Abhishek Moharana and Gaurav Gambhir, operated as a business-to-business software-as-a-service (SaaS) company focused on the hospitality industry. The two founders, who interestingly share the same birthday, met years prior while working at TCS. Abhishek Moharana, the CEO, is an alumnus of IIT Bombay and has a background in IT, investment banking, and consulting with firms like PwC. Gaurav Gambhir, the CTO, brought over a decade of experience in technology product development from his time at Bank of America and Ernst & Young, where he was recognized with a Golden Beam Award.

The company's core mission was to address the technological gap in the hospitality sector by providing artificial intelligence-driven solutions to enhance guest engagement and loyalty. Trilyo developed a cloud-based customer engagement platform that utilized AI-powered voice and chat-based tools. This platform allowed hotels to set up a 24/7 virtual assistant to handle tasks like bookings, concierge services, and managing real-time feedback, thereby automating repetitive tasks and allowing staff to focus on a higher quality of customer experience. Initially targeting restaurants, the company later shifted its primary focus to the broader hotel industry, recognizing a larger market opportunity. The platform integrated with property management systems (PMS) and other hotel systems like CRMs and payment solutions to create a holistic digital operation.

Trilyo's business model was subscription-based, charging clients a recurring monthly fee for its services, with a 15-day trial period offered. The company's product suite included features like a centralized command center for remote management, multi-channel feedback collection, customer profiling, loyalty program management, and automated marketing workflows. One of its noted offerings was a voice-based concierge service using Amazon Echo. Over its active years, Trilyo secured $422,000 in funding over three rounds from investors including Pulse Ventures, Startup Buddy, and several angel investors. The company is now listed as inactive or deadpooled.

Keywords: hospitality AI, hotel guest engagement, chatbot for hotels, hospitality SaaS, customer experience platform, voice concierge, hotel automation, guest loyalty, direct booking, property management system integration, travel tech, customer retention solutions, Abhishek Moharana, Gaurav Gambhir, hotel virtual assistant, restaurant tech, guest feedback management, AI-driven marketing, hotel operations, travel technology startup, Bengaluru startup