Timeleap

Timeleap Inc., founded in June 2019 by Ryosuke Mochizuki, provides the remote customer service system "RURA". This service enables a small number of staff to manage customer interactions across multiple locations, addressing issues like labor shortages and enhancing operational efficiency. RURA allows for interaction via on-screen staff or avatars and includes features like a translation function for inbound customers and integration with self-service checkouts and remote locks. The system is designed for a variety of sectors, including retail, hospitality, and fitness centers.

Founder Ryosuke Mochizuki has a background that includes working for a major telecommunications company and a venture enterprise before establishing a robot-focused media outlet. He later sold this business and served as an executive and editor-in-chief for the acquiring company, growing it into a major robotics media platform before founding Timeleap. This experience with robotics and AI led him to recognize the limitations of full automation and see the potential in a hybrid model combining technology with human interaction, which formed the basis for RURA.

The company operates on a B2B SaaS model, generating revenue by providing its remote customer service system and offering optional support services like customer service outsourcing. Timeleap has secured funding from various venture capital firms and has entered into business and capital partnerships with companies like Glory Inc. to further enhance its service offerings and market reach.

Keywords: remote customer service, multi-store management, labor shortage solutions, operational efficiency, B2B SaaS, customer interaction system, avatar接客, remote staffing, retail technology, hospitality solutions, service automation, RURA, Ryosuke Mochizuki, customer service technology, workforce optimization, unmanned store support, remote work, store management, contact center solutions, virtual assistant