Thoughtly

Thoughtly operates as an artificial intelligence company, founded in 2023 by Torrey Leonard, Casey Mackrell, and David Khaydatov, with its headquarters in New York City. The company is focused on transforming contact center operations through its generative AI-powered platform that enables businesses to build and deploy human-like voice agents for both inbound and outbound calls. CEO Torrey Leonard's journey into tech began in middle school when he created what became the world's largest Minecraft server, an experience that ignited his passion for building products. This early success, followed by building an app in college and working at a startup, solidified his path toward founding a company. The initial concept for Thoughtly emerged from recognizing the potential of conversational AI, like ChatGPT, and questioning why this couldn't be seamlessly applied to voice interactions. In June 2024, Thoughtly secured $3 million in a seed funding round from investors including Afore Capital, Greycroft, Expansion Venture Capital, and Shift Left Ventures.

The firm's core offering is a no-code, drag-and-drop platform that allows users, regardless of technical expertise, to create, customize, and deploy AI voice agents in as little as 17 minutes. Businesses can script the agent's dialogue, personalize its voice and personality, and integrate it with their existing technology stack, such as CRM systems and scheduling tools. This service is designed to address the high costs and agent burnout associated with traditional call centers. Thoughtly's business model appears to be subscription-based with pay-as-you-go pricing, offering a free trial and tailored plans for different business needs. The company targets a wide range of industries including healthcare for patient intake, real estate for managing inquiries, insurance for claims updates, and retail for customer support.

Thoughtly's product allows for the automation of various tasks such as lead qualification, appointment scheduling, and handling frequently asked questions. The AI agents can be trained on a company's specific knowledge base, including call recordings, to ensure accurate and context-specific responses. Key features include a skills library with pre-built capabilities, advanced analytics for performance tracking, A/B testing, and real-time data visualization to optimize communication strategies. For clients seeking a more hands-off approach, the company provides an "Agent Accelerator Program," offering full-service setup and customization of the AI agents. The platform is built with enterprise-grade security and is designed for infinite scalability to handle fluctuations in call volume.

Keywords: AI voice agents, contact center automation, no-code platform, conversational AI, generative AI, call center solution, customer service automation, inbound call automation, outbound call automation, lead qualification, appointment scheduling, CRM integration, Torrey Leonard, AI phone agents, CCaaS, customer engagement, voice AI, business communication, real estate tech, healthcare AI