The New Shop

The New Shop (TNS) is an Indian-based startup, established in March 2019, that operates a chain of convenience retail stores. These stores are open 24/7/365 and offer a wide range of products including snacks, beverages, personal care items, home care products, pet care supplies, confectionery, tobacco, hygiene needs, ready-to-eat food, over-the-counter drugs, and grocery staples. The company's mission is to meet every need of a customer, at any time of the day, through any touchpoint, in the most organized, efficient, and cost-effective manner.

TNS operates in the retail market, serving a broad customer base with its omni-channel presence. This means that customers can shop in-store or online, providing flexibility and convenience. The company's vision is to become a convenience store within walking distance for customers and to provide doorstep delivery within 15-30 minutes.

The company also operates the TNS Learning Academy, a learning center that encompasses all the functions, departments, and overarching vision of The New Shop. This suggests a commitment to continuous improvement and staff development.

TNS generates revenue through the sale of its wide range of products. The company's business model is based on providing convenience to its customers, with a focus on efficiency and cost-effectiveness.

Customer testimonials suggest that TNS is well-received, with positive feedback on the range of products, the quality of food items, and the level of customer service.

Keywords: Retail, Convenience Stores, Omni-channel, Customer Service, 24/7 Availability, Wide Product Range, Efficiency, Cost-Effective, Staff Development, Customer Satisfaction.