Tettra

Tettra Inc. operates as a specialized developer of an AI-powered internal knowledge base platform, established in 2015 by co-founders Andy Cook and Nelson Joyce. The company was founded to address the shortcomings of existing knowledge management tools, which they identified as being overly complex, prone to containing outdated information, and disconnected from daily workflows. The firm has successfully raised a total of $1.82 million over two seed funding rounds to support its growth.

The core of Tettra's business is a software-as-a-service (SaaS) platform designed to help teams at various organizations centralize, organize, and share internal information. It serves a broad client base, from small businesses to larger enterprises, with a particular focus on enhancing the efficiency of customer service, product, and engineering teams. Revenue is generated through subscription-based pricing. The business model hinges on providing a user-friendly solution that integrates directly into a company's existing communication channels, primarily Slack and Microsoft Teams.

Tettra's platform functions as a company wiki or internal knowledge base where employees can document processes, procedures, and answers to frequently asked questions. Its AI-powered search functionality, featuring an assistant named "Kai," allows users to find information instantly within the knowledge base and even across integrated Slack threads. A key feature is the Q&A workflow, which enables users to ask questions directly within chat applications; the answers are then captured and stored in the Tettra knowledge base for future reference. To combat the issue of stale information, the platform includes a content verification system that automatically prompts designated subject matter experts to review and update content on a schedule. Tettra also provides analytics on content usage to identify knowledge gaps and popular topics. The platform supports integrations with other common workplace tools like Google Workspace and GitHub, and allows for the creation of public-facing sites for sharing information with external stakeholders.

Keywords: knowledge management, internal knowledge base, company wiki, AI-powered search, Slack integration, Microsoft Teams integration, content verification, knowledge sharing, employee onboarding, customer support knowledge, Q&A workflow, centralized documentation, team collaboration, process documentation, information management, knowledge base software, SaaS, subject matter experts, information retrieval, corporate knowledge