Tellofy
Omni-channel platform for real-time customer experience management.
| Date | Investors | Amount | Round |
|---|---|---|---|
N/A | Seed | ||
| Total Funding | 000k | ||
Tellofy provides a B2B SaaS platform for businesses to manage customer experiences in real time. Founded in 2015 by Saurabh Majumdar, the company is headquartered in Bengaluru, India. Majumdar, a serial entrepreneur with over two decades of experience in technology and business management, started Tellofy with the conviction that customer experiences are crucial and businesses must engage with every touchpoint. His background includes building companies in India, the UK, and the US, and working with Fortune 500 firms.
The company's core offering is an omni-channel, unified platform that allows businesses to learn about customer experiences and engage with them across various channels. The platform is built on three pillars: Learn (collecting feedback via text, audio, and video), Engage (using marketing automation tools), and Grow (leveraging social sharing and insights). It is designed to capture feedback at multiple points in the customer journey, including on-premise, offline, and online. Tellofy's products, 'Tellofy Touch' for on-premise tablet solutions and 'Tellofy Connect' for website integration, help businesses increase customer response rates and conversions. The platform can integrate and analyze data from various sources, including CRMs and social listening tools, to provide a single view of the customer and actionable insights.
Tellofy operates on a subscription-based model, serving a diverse range of industries such as retail, hospitality, healthcare, and e-commerce, from small businesses to large enterprises. In March 2016, the company was selected for the Amplifi SaaS accelerator program, which helped refine the product and establish its advisory board. The beta launch occurred in November 2015, with a full rollout of Tellofy 2.0 beginning in November 2016.
Keywords: customer experience management, CX platform, feedback collection, reputation management, B2B SaaS, marketing automation, customer engagement, user-generated content, customer retention, social proof, sentiment analysis, journey mapping, brand loyalty, real-time analytics, omni-channel feedback, review marketing, Tellofy Touch, Tellofy Connect, Saurabh Majumdar