Syncly

Syncly operates as a B2B AI-powered customer feedback intelligence platform, targeting customer experience, support, and product teams. The company was established in 2022 by Joseph Lee, Jongsoo Keum, and Kwan Yoon, who serve as CEO and co-founders respectively. This founding team brings significant entrepreneurial experience, having previously built and sold an AI technology startup, SUALab, for $200 million. That prior venture solidified their belief that customer feedback is a crucial indicator for retention and that AI can fundamentally change how people work.

The company's core business revolves around a SaaS model, providing enterprises with tools to manage customer experience, from onboarding to retention. Syncly's platform aggregates and analyzes customer communications from a multitude of channels such as Intercom, Slack, Salesforce, Zendesk, and social media platforms like Amazon, Instagram, and Reddit. By applying AI and technologies like GPT, the platform automates the analysis of this unstructured data to identify urgent issues, trending topics, and customer sentiment, thereby enabling businesses to proactively engage with at-risk customers and prevent churn. This process transforms qualitative feedback into actionable, quantitative insights that can guide product development and operational improvements.

Key features of the Syncly platform include AI-powered root cause analysis to uncover hidden patterns, nuanced sentiment analysis for a holistic view of the user journey, and a customizable taxonomy for intent-based classification. It also offers real-time alerts for negative feedback and a social listening module with an AI-enabled noise filter for more accurate market and competitor intelligence. Compared to traditional methods that are often slow and result in outdated insights, Syncly's automated system provides insights in days instead of months. The platform is designed for easy integration, with a "plug-and-play" setup that minimizes the need for IT resources. Having participated in Y Combinator's W23 batch, Syncly secured $3.3 million in a seed funding round in November 2023, led by SoftBank Ventures and with participation from 500 Global, Rebel Fund, and others.

Keywords: customer feedback analysis, AI-powered intelligence, sentiment analysis, customer retention, churn prevention, product insights, customer experience management, voice of the customer (VoC), B2B SaaS, text analytics, root cause analysis, social listening, user feedback platform, market intelligence, competitor analysis, customer journey mapping, proactive engagement, Y Combinator, unstructured data analysis, customer-centric