stomt

Stomt GmbH, founded in 2016 and based in Potsdam, Germany, operates a cloud-based omnichannel platform designed to manage customer feedback and wishes, positioning it as a "community success" tool. The company primarily serves B2C businesses, with a notable focus on the games industry, by providing a structured and transparent way to handle large volumes of community feedback. Clients can integrate Stomt's technology directly into their websites, applications, and games using widgets or by linking to dedicated campaign pages.

The core of Stomt's offering is a back-office system that gives businesses a unified view of their customers' experiences. This platform is engineered for scalability, aiming to make enterprise-level feedback management accessible to companies of all sizes. Key features include the simplicity of its interface, the capacity for transparent customer dialogues, and the ability to merge duplicate requests. This allows companies to follow up with thousands of users at once, effectively closing feedback loops, even after extended periods. The system is designed to help clients reactivate players and community members with each product update.

The company's business model revolves around providing its feedback platform as a service. It has received funding from investors, including a grant from EXIST Startup Germany in May 2019.

Keywords: customer feedback management, community success platform, omnichannel feedback, B2C feedback tool, in-game feedback, customer experience management, SaaS, community engagement, product feedback, user feedback platform, Potsdam startup, German tech, feedback analytics, customer dialogue, closing feedback loops, scalable feedback solution, customer wish management, community management software