Sonetel

Sonetel AB, a publicly-traded Swedish technology firm listed on the Nasdaq First North Growth Market since April 2017, provides cloud-based communication solutions tailored for small businesses and entrepreneurs worldwide. The company was founded by Henrik Thomé, a serial tech entrepreneur who serves as the CEO and steers the company with a focus on leveraging technology for global business growth. While the company was incorporated in 1994, its services were officially launched in 2009. Sonetel operates on a Software-as-a-Service (SaaS) model, generating revenue through monthly and usage-based subscription plans for its communication services.

The core of Sonetel's offering is providing virtual business phone numbers from numerous countries, enabling clients to establish a local presence in international markets without needing a physical office. This service is designed to enhance customer trust and accessibility for a global clientele that includes e-commerce businesses, freelancers, consultants, and startups. Incoming calls can be forwarded to any landline, mobile phone, or VoIP system globally, often at the cost of a local call, and managed through mobile and web applications.

Sonetel's product suite extends beyond virtual numbers to include a comprehensive set of business communication tools. These features encompass cloud-based call forwarding, call recording for quality assurance, and an Interactive Voice Response (IVR) system for professional call routing. The company has integrated artificial intelligence to deliver advanced functionalities such as call summaries, voicemail transcriptions, and customer call analysis to provide actionable insights. For developers and businesses with custom needs, Sonetel provides a Communications API to integrate telephony features into their own software and workflows. The company serves a reported 25,000 active paying businesses across 170 countries, with its main operations hub located in Hyderabad, India, and data centers in the US and the Netherlands.

Keywords: cloud communications, virtual phone numbers, VoIP for business, SaaS, international business numbers, call forwarding, cloud IVR, call recording, AI call summary, business telephony, SME communication, entrepreneur tools, Nasdaq First North, Henrik Thomé, SIP trunking, communications API, remote work communication, global business expansion, professional services communication, e-commerce phone solutions