Smarter Health

Smarter Health operates as a health-tech infrastructure company, aiming to alleviate the mounting costs and inefficiencies within Southeast Asia's healthcare system. Established in 2017 and headquartered in Singapore, the firm was co-founded by Liaw Yit Ming, who also serves as the CEO. Liaw brings extensive experience from the healthcare and insurance sectors, having previously held executive roles at AIA Health Services Malaysia and as CEO of Parkway East Hospital, providing him with a deep understanding of the ecosystem's pain points.

The company's core business revolves around a unified, AI-powered platform designed to facilitate secure and standardized data exchange among the primary stakeholders in healthcare: insurers, healthcare providers, and patients. This addresses the fragmented and often manual processes that lead to administrative friction, delays in treatment, and inflated costs. Smarter Health's business model targets corporate clients, specifically insurance companies and healthcare providers (hospitals and clinics), by offering technology solutions that streamline their operations. Revenue is generated by providing these enterprise systems that enhance connectivity and process automation.

The platform's services are multifaceted. For providers, it offers solutions for digitizing admissions, managing patient queues with a flow optimization system, and handling claims. A key feature is a smart digital form embedded with international diagnosis and local procedure codes, which enables real-time data capture and benchmarking of costs and length of stay. For insurers, the platform automates aspects of claims adjudication, including checks for policy exclusions and deviations from pre-authorizations, thereby speeding up processing and improving accuracy. By connecting these players, Smarter Health aims to create a more transparent and accountable healthcare journey, ultimately making services more accessible and affordable for patients.

The company has shown promising growth, backed by significant investor confidence. In January 2022, Smarter Health secured US$4.07 million in a Series A funding round led by East Ventures, with participation from other strategic investors including HMI Group and Emtek. This capital injection was earmarked for further product development and expansion across Southeast Asia, building on its presence in Singapore, Malaysia, and Indonesia. A notable milestone includes being onboarded by Foundation Healthcare Holdings (FHH) to develop a data-driven platform that improves coordination among healthcare stakeholders, particularly insurers.

Keywords: health-tech infrastructure, healthcare data exchange, insurance technology, hospital management software, claims processing automation, patient administration systems, digital health platform, Southeast Asia healthcare, Liaw Yit Ming, East Ventures, healthcare interoperability, medical claims adjudication, pre-authorization automation, patient flow optimization, provider-payer collaboration, healthcare cost reduction, Series A funding, Singapore startup, medical data benchmarking, care coordination technology