Slingshot, Inc.

Slingshot, Inc. operates as a specialized client engagement platform, providing 24/7 outsourced sales and customer support primarily for the home services industry, including pest control, lawn care, and HVAC companies. The company was founded in 2014 by Taylor Olson, Chris Huntsman, and Tylan Walker as a lead response company.

The company's business model is centered on addressing the significant portion of customer calls that occur after traditional business hours. Slingshot's agents act as an extension of their clients' teams, handling inbound and outbound communications through phone, text, email, and web chat. This service allows their clients to capture leads, schedule services, and provide customer support around the clock, which is crucial given that over 25% of field service sales calls happen after hours. Revenue is generated by providing these scalable call center and lead response solutions for a cost stated to be less than hiring a single full-time employee.

Co-founder and CEO Taylor Olson's background is deeply rooted in the pest control industry, where he started in door-to-door sales. His experience as a Mormon missionary reportedly honed his people skills and resilience to rejection, which he later applied to his sales career and entrepreneurial ventures. Recognizing that many home service businesses were losing leads outside of standard operating hours, Olson and his co-founders started Slingshot to fill this market gap.

The platform integrates directly with clients' existing CRM systems, such as PestPac and PestRoutes, allowing for seamless workflow from lead qualification to scheduling. Key features include a central inbox for managing all customer conversations, detailed analytics and reporting, call recordings, and custom scripting tailored to each client's brand and processes. The company also utilizes technology like chatbots and IVR-to-text to automate routine interactions. In May 2021, Slingshot was acquired by WorkWave, a provider of field service software solutions, to enhance WorkWave's portfolio by offering integrated, tech-enabled contact center services.

Keywords: home services support, pest control call center, 24/7 answering service, lead response, customer engagement platform, field service solutions, outsourced sales, HVAC answering service, lawn care support, after-hours support, omni-channel communication, WorkWave, Taylor Olson, customer support software, lead conversion, appointment scheduling, CRM integration, client retention, automated chatbots, remote support