
Silver Edge Technologies
Blending cutting-edge technology with human interaction to provide an unrivaled customer experience throughout the whole organization.
Date | Investors | Amount | Round |
---|---|---|---|
* | $11.6m | Early VC | |
Total Funding | 000k |
USD | 2023 |
---|---|
Revenues | 0000 |
EBITDA | 0000 |
Profit | 0000 |
EV | 0000 |
EV / revenue | 00.0x |
EV / EBITDA | 00.0x |
R&D budget | 0000 |
Source: Dealroom estimates
Related Content
Silver Edge Technologies, established in 2016, is a business process outsourcing (BPO) company with a physical presence in the United States and operational centers in Pakistan. The firm positions itself as an extension of its clients' businesses, aiming to enhance performance and allow them to focus on core functions. It reports a global clientele of over 2,000 across various sectors.
The company's business model revolves around providing a suite of outsourced services designed to streamline customer support and administrative tasks. Revenue is generated by delivering these BPO services to a worldwide client base. Key offerings include multi-channel customer support such as call support, live chat, and email services, available 24/7. The company also provides virtual assistants for administrative office work, technical support with licensed engineers, and lead generation services.
Silver Edge Technologies' service portfolio is extensive, covering customer engagement, technical support, and back-office functions. Its customer support solutions are tailored to be accessible and cost-effective. For technical assistance, the company offers tiered support (L0, L1, and L2) to address client inquiries and technical issues with a focus on first-contact resolution. The firm combines human interaction with technology to manage the customer lifecycle and improve the overall customer experience at every touchpoint.
Keywords: business process outsourcing, BPO services, customer support outsourcing, call center services, live chat support, email support services, virtual assistant services, technical support outsourcing, lead generation, back-office support, customer engagement, client relationship management, operational efficiency, cost reduction, multilingual support, multichannel support, data security, administrative services