Servigistics

Servigistics operates as a provider of strategic service management software, focusing on optimizing the after-sales service supply chain for manufacturers. Founded in 1999 and headquartered in Atlanta, Georgia, the company developed a suite of solutions to address key post-sale service areas, including service parts planning, pricing, field service management, and service logistics. The firm's core business revolves around its Service Lifecycle Management (SLM) software, which empowers organizations to ensure the right part is available at the right place and time, thereby balancing inventory costs against service level demands.

The company's journey includes several key acquisitions to broaden its capabilities. In 2009, private equity firm Marlin Equity Partners acquired Servigistics and merged it with the Service Network Solutions (SNS) division of Click Commerce. This move combined expertise in service parts management with solutions for returns, repairs, and warranty management. Subsequently, Servigistics acquired Xelus and MCA, further consolidating its position in the market. A significant milestone occurred in October 2012, when PTC (Parametric Technology Corporation) acquired Servigistics for approximately $220 million. This acquisition integrated Servigistics' SLM solutions into PTC's broader portfolio, creating a comprehensive offering that spans from product creation to service. Eric Hinkle served as the CEO of Servigistics, leading the company through its acquisition by PTC.

Servigistics' platform leverages advanced data science, artificial intelligence, and machine learning to solve complex service supply chain challenges. Its software provides capabilities such as demand forecasting, multi-echelon optimization (MEO), and lifecycle analysis to manage global parts inventory with minimal human intervention. The system is designed to handle the entire service parts hierarchy, from central warehouses to field technician vehicles, in a single instance. This allows clients in industries like aerospace, defense, automotive, and high-tech manufacturing to reduce inventory, improve asset uptime, and increase customer satisfaction. The business model centers on licensing its enterprise software to large original equipment manufacturers (OEMs) and their service networks, including prominent clients like the US Air Force, Boeing, and Qantas. Revenue is generated by helping these clients manage billions of dollars in inventory and transform their service operations from a cost center into a profit center.

Keywords: service lifecycle management, SLM, service parts optimization, supply chain management, inventory management, demand forecasting, multi-echelon optimization, PTC, after-sales service, service parts planning, field service management, service logistics, warranty management, strategic service management, MRO, spare parts management, asset uptime, service profitability, repair management, returns management