ServiceCraft
Consultancy for service experience enhancement and refinement.
| Date | Investors | Amount | Round |
|---|---|---|---|
N/A | Growth Equity VC | ||
| Total Funding | 000k | ||
The ServiceCraft Company is a consultancy focused on improving service experiences and facilitating organizational change for clients in both public and private sectors. Founded in 2023 by Justina Ovat, the firm leverages her decade-plus experience in the hospitality industry. The company was born from a passion for service excellence and a commitment to driving client success through transformative strategies.
ServiceCraft offers a suite of services that includes service design, service performance enhancement, and quality assurance. The firm's approach is to work collaboratively with clients, identifying operational blind spots and bottlenecks to optimize services for better performance, which can lead to cost savings and increased efficiency. They also utilize benchmarking to identify and implement industry best practices, helping organizations outperform competitors. The team, with over 25 years of combined experience, brings expertise in consulting, experiential, and creative skills to help clients achieve their growth objectives.
The business model is based on providing consulting services. The company architects tailored strategies and sets clear, measurable goals to enhance guest or customer experiences, which directly impacts satisfaction, loyalty, and profitability. The founding team includes Justina Ovat as Lead Consultant, Isaiah Ugwueke as Head of Strategy, Paolo Ogbeche as Project Manager, and Udemeobong Nsebot in Communications & PR.
Keywords: service experience consulting, organizational change, service design, quality assurance, performance enhancement, operational bottlenecks, customer experience, hospitality consulting, business strategy, client success, service architecture, brand enhancement, guest experience, operational efficiency, benchmarking