Serinus

Based in Hagen, Germany, Serinus GmbH provides a sophisticated event communication platform designed for alarm and crisis management. The company was established in 2017 by a team led by founder Benjamin Lieber, who now serves as CEO. The founding team, including Ulrich Holzwarth (CTO) and later Jens Vestewig (Sales Chief), leveraged over 40 years of collective experience in IT, telecommunications, and security to create the platform. A significant milestone was reached in March 2019 when Serinus secured €1 million in a seed funding round from Creathor Ventures. In 2021, the company was acquired by F24 AG, a leading European SaaS provider for incident management and business communication.

Serinus operates on a B2B model, targeting a wide array of industries including public institutions, healthcare services, utilities, and manufacturing companies. Its client roster features prominent names such as Deutsche Telekom, Siemens, EnBW, and the German Red Cross. The core of the business is a smart communication platform that automates alerts and coordinates crisis response. When a critical event occurs—ranging from IT failures and production disruptions to fires and cyber-attacks—the software automatically notifies the appropriate personnel according to predefined rules. This is achieved through a multi-channel approach, utilizing voice calls, SMS, mobile app notifications, and email to ensure information is disseminated effectively.

The company offers its platform in three distinct editions to cater to different client needs: a flexible SaaS solution, an on-premises version for deep integration into a client's existing system landscape, and a hybrid model that combines the benefits of both. This structure allows for the connection of various subsystems, ICT components, and IoT sensors via local gateways, enhancing responsiveness. By centralizing and automating emergency communication, Serinus enables organizations to reduce reaction times, improve the mobility of specialist teams, and effectively manage critical incidents from start to finish.

Keywords: alarm management, crisis management, emergency communication, B2B, SaaS, event communication platform, incident response, public safety, enterprise security, critical event management, automated alerting, notification system, situational awareness, business continuity, IT alerting, crisis coordination, civil protection, industrial safety, healthcare alerting, utility sector security