Scribe

Scribe, founded in 2019 by Jennifer Smith and Aaron Podolny, provides a cloud-based platform designed to automate the creation of business process documentation. The company operates in the software as a service (SaaS) market, targeting a diverse client base that includes sales, IT, HR, and customer-facing teams in organizations ranging from small businesses to large enterprises, with a significant portion of the Fortune 100 among its users. Smith, the CEO, previously worked at Greylock Partners, while CTO Podolny has a background in engineering at Google, bringing together experience in business development and technology to address inefficiencies in corporate knowledge sharing. The business generates revenue through a freemium model, offering basic features for free to attract a wide user base, and then upselling to paid 'Pro' and 'Enterprise' tiers which include advanced features like custom branding, enhanced security, and dedicated support.

The core of Scribe's offering is a browser extension and desktop application that captures a user's workflow as they perform a task. The software automatically records on-screen actions, such as clicks and keystrokes, and converts them into visual, step-by-step guides complete with screenshots and text descriptions. In May 2023, the company launched Scribe AI, which leverages generative AI to automatically create titles, descriptions, and contextual information for these guides, further reducing the manual effort required. These guides can be customized, shared via a link, or embedded directly into other tools and knowledge bases. A key feature is the platform's ability to automatically update all embedded guides when the original Scribe is modified, ensuring documentation remains current.

Scribe has demonstrated significant financial traction, raising a total of $53 million over three funding rounds. Its latest round was a $25 million Series B on February 15, 2024, led by Redpoint Ventures, with participation from investors such as Tiger Global Management, Amplify Partners, and New York Life Ventures. This funding is intended to fuel the company's expansion and further product development. The company reported a 400% revenue growth in 2023 and serves over a million teams globally.

Keywords: process documentation, knowledge management, software as a service, automated guide creation, workflow automation, corporate training, employee onboarding, AI documentation, enterprise software, productivity tools