ScopeAI
ScopeAI automatically extracts actionable insights from customer conversations using AI.
| Date | Investors | Amount | Round |
|---|---|---|---|
| - | investor | €0.0 | round |
| investor | €0.0 Valuation: €0.0 | round | |
| investor investor investor investor investor investor investor investor investor investor investor | €0.0 | round | |
N/A | Acquisition | ||
| Total Funding | 000k | ||
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Founded in 2016 by Natalie Abeysena and Luciano Arango, ScopeAI developed a platform to organize and analyze customer feedback for product teams. The company participated in the Winter 2017 batch of the Y Combinator accelerator, securing $120,000 in initial funding.
ScopeAI's core business centered on providing a B2B software-as-a-service (SaaS) solution that utilized natural language processing (NLP) to extract actionable insights from customer conversations. The platform integrated with existing customer support channels like Zendesk and Intercom to aggregate feedback from various sources such as chats, emails, and social media. By identifying trends and similarities in customer communications, it automated the time-consuming process of tracking bugs and feature requests, allowing product and operations teams to make more informed decisions.
The company targeted a range of clients, including publicly traded corporations and enterprises with over 10,000 employees, who used the software to understand customer sentiment and feedback trends. In August 2021, Observe.AI, a company specializing in contact center AI, acquired ScopeAI for an undisclosed amount. This acquisition was a strategic move for Observe.AI to expand its capabilities from voice to a full suite of omnichannel conversation intelligence, covering both voice and text-based interactions. Following the acquisition, ScopeAI's technology and key personnel were integrated into Observe.AI, with co-founder and CEO Natalie Abeysena taking on the leadership of the new omnichannel product line and co-founder Luciano Arango serving as a technical advisor.
Keywords: customer feedback analytics, natural language processing, product feedback management, conversation intelligence, feature request tracking, bug tracking, customer support insights, Y Combinator W17, text analytics, sentiment analysis, omnichannel analytics, Observe.AI acquisition, Natalie Abeysena, Luciano Arango, customer conversation analysis, B2B SaaS, product team tools, user insights, Zendesk integration, Intercom integration