Science On Call

Science On Call

24/7 subscription-based tech support for restaurants.

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$2.6m

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Science On Call is a Chicago-based startup that provides 24/7 technology support specifically tailored for the restaurant industry. Founded in 2020 by Andy Freivogel, Luisa Castellanos, and Ken Tsang, the company aims to simplify the complex technology landscape that restaurants face. The service is designed to ensure that restaurant owners and operators can focus on their core business—serving food and guests—without being bogged down by tech issues.

The company operates in the hospitality sector, serving a wide range of clients from small independent eateries to larger restaurant chains. Science On Call offers support for various systems and software that restaurants use, including point-of-sale (POS) systems, reservation platforms, and other essential tech tools. What sets them apart is their platform-agnostic approach, meaning they can support any technology system a restaurant might use, regardless of the vendor.

Science On Call's business model revolves around providing on-demand tech support through text or phone calls. This service is available 24/7, ensuring that restaurants can get immediate help whenever they encounter a problem. The company makes money by charging a subscription fee for their support services, which provides restaurants with unlimited access to their team of technology experts.

The startup has established partnerships with various restaurant technology vendors, but they maintain their independence by not being tied to any specific platform. This allows them to offer unbiased support and recommendations, further enhancing their value proposition to clients.

In summary, Science On Call is a specialized tech support service for the restaurant industry, offering 24/7 assistance to help restaurants manage their technology needs efficiently. By focusing on excellent customer service and maintaining a platform-agnostic stance, they provide a reliable and flexible solution for their clients.

Keywords: restaurant tech support, 24/7 service, platform-agnostic, hospitality industry, tech experts, Chicago-based, subscription model, POS systems, reservation platforms, unbiased support.

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